Information Desks Personnel are stationed at desks throughout the campus to answer questions, provide directions and be of assistance in any way possible.
Guest Services Nelson Lobby, first floor at Wolfe Street entrance, 410-614-5100; Monday through Friday, 8 a.m. to 4:30 p.m. Provides assistance with directions, hotel and local attractions, special requests.
Patient Relations Carnegie 100, Monday through Friday, 8:30 a.m. to 5 p.m. Patient Representatives provide information and support to visitors in the critical care and operating room waiting areas, coordinate special requests, and assist with patient concerns and issues.410-955-2273.
International Patient Services Outpatient Center, Suite 1080, 410-955-8032; Monday through Friday, 8:30 a.m. to 5 p.m. Assists with the special needs of international patients and families, including assistance in obtaining medical appointments, lodging, travel, transportation, interpreters and financial arrangements.
Lost and Found Security Office Harvey 109, 24 hours, 410-955-5588
Sign Language Interpreting Deaf and hearing-impaired patients can arrange for sign language interpreters or use a TTY (410-955-6446) through the Patient Relations Office, Carnegie 100, 410-955-2273. TTY also located in Outpatient Center, Level 1 information desk.
Interpreter Services Johns Hopkins has a team of professional interpreters fluent in more than 30 languages. 410-614-4685
Visiting Hours Vary according to the different Hospital units. If you are a patient, or a family member or friend of a patient, ask the nurse on your floor for visiting hours.
Wheelchairs Available at entrances to the Hospital, Outpatient Center, Weinberg and 550 buildings.
Security Johns Hopkins maintains round-theclock security with Protective Services Officers posted inside and outside all Hopkins buildings who continuously patrol all areas of the campus. For security assistance, call 410-955-5585.
Parking and Transportation Services
Visitor and Valet Parking is available in the Visitor Parking McElderry Garage on McElderry Street off N. Caroline Street. Valet service is available at the Hospital main entrance on Wolfe Street Circle, Outpatient Center and Weinberg Building. 410-955-5333
Discounted Parking Coupons are available for patients and visitors who need parking for extended periods. Coupons may be purchased at the cashier’s office in the Nelson Building, Outpatient Center cashier’s office, Visitor Parking McElderry Garage and the Weinberg Building.
Shuttle Services A patient courtesy shuttle runs every 20 minutes, Monday through Friday, 5 a.m. to 10 p.m., between the Outpatient Center and the Hospital main entrance (Wolfe Street Circle). On-call service is available 24 hours a day, seven days a week within the East Baltimore medical campus. Scheduled shuttle service to the Johns Hopkins Bayview medical campus and Green Spring Station weekdays only. Information on departure/arrival times and wheelchair accessibility is available through the Transportation Office, 6 a.m. to 11 p.m. Monday through Friday, 410-502-6880.
Walking Escorts Protective Services Officers provide a walking escort service around the clock to any point on the East Baltimore medical campus. To request a walking escort, call 410-955-5585.
MTA Metro A full-service subway station is located between the Outpatient Center and the Hospital at concourse level. Bus service is also available. 410-539-5000 or visit www.mtamaryland.com
BWI Airport For shuttle service to and from BWI Airport, call Baltimore Shuttle Service at 800-258-3826.
Food Services Main Hospital
Cafeteria Hospital’s main lobby level, 6 a.m. to 3 p.m., Monday–Friday.
Vending machines around the clock
Einstein Bros. Bagels Hospital cafeteria, 5 a.m. to 8 p.m., Monday–Friday; 6 a.m. to 2 p.m., Saturday and Sunday
Flamer’s Charbroiled Grill Hospital cafeteria, open 10 a.m. to 2 a.m.
Noble Roman’s Hospital cafeteria, open 7 a.m. to 2 a.m.
Subway Hospital cafeteria, open 24 hours
Tower Terrace Restaurant Full-service restaurant on Hospital’s main lobby level. 11 a.m. to 2:45 p.m. and 5 p.m. to 8 p.m.,
Monday–Friday. Carryout available
Grille 601 Plaza level, 7 a.m. to 3:30 p.m., Monday–Friday
Blimpie Subs & Salads 10 a.m. to 5 p.m., Monday–Friday
Flamer’s Grill 10 a.m. to 5 p.m., Monday–Friday
Noble Roman’s 7 a.m. to 5 p.m., Monday–Friday
Coffee Bar Outpatient Center, Level 1, adjacent to the concourse to the Hospital, 7:30 a.m. to 3 p.m., Monday–Friday
Juice and Java Level 1, 7:30 a.m. to 4:30 p.m. Monday–Friday
Koch Cancer Research Building II
Me Latte First floor, for visitors who require kosher food. 7 a.m. to 5 p.m., Monday–Thursday; 7 a.m. to 4:30 p.m. Friday
Other On-Site Services
ATM Available in the Hospital main lobby across from the Gift Shop. It honors most national networks. ATMs are also available in the main lobby of the Outpatient Center and in the Weinberg Building.
Chapel/Interfaith Children’s Center Lobby (Hospital) and the Weinberg Building, 24 hours a day
Pastoral Care Office Blalock 170, 8 a.m. to 5 p.m. Monday through Friday, 410-955-5842; emergency after hours, 410-955-4331
Cultural Events Johns Hopkins Medicine offers free concerts, recitals, humanities seminars and film series year-round. 410-955-3363. For information on Baltimore’s attractions, call the Visitor Information Center, 410-837-4636 or 800-282-6632.
Florist The Flower Cart, Hospital main lobby, 9 a.m. to 5 p.m. Monday through Friday; 10 a.m. to 3 p.m. Saturday. 410-955-6822. Delivery to patient rooms and wire service around the world.
Gift Shops (operated by the Hospital’s Women’s Board)
Hospital main lobby, 8:30 a.m. to 4:30 p.m. Monday through Friday; 10:30 a.m. to 3 p.m. Saturday and Sunday; 410-955-5299
Outpatient Center, Level 1, 7:30 a.m. to 3:30 p.m. Monday through Friday
Postal Services Self-service stamp machines are located in the main lobby.
Hospital, next to the Wilmer Eye Institute, 410-502-7307 Wilmer Vision Center, Outpatient Center Level 1, 8:30 a.m. to 5 p.m. Monday through Friday. On-site optometrist and lab; more than 1,000 frames to choose from; contact lens service. 410-955-9373
Outpatient Pharmacies Our licensed pharmacists are part of the patient care team at Johns Hopkins and offer consultations on each prescription dispensed. They are conveniently located on the Hospital campus.
Outpatient Center Pharmacy Level 1, 8 a.m. to 8 p.m. Monday through Friday. Phone: 410-955-3733; FAX: 410-614-3733
Moore Clinic Outpatient Pharmacy Carnegie Room 224, 8 a.m. to 5:30 p.m. Monday through Friday. Phone: 410-614-5611; FAX: 410-614-7114
Monument Street Outpatient Pharmacy 1810 E. Monument St., 8 a.m. to 7 p.m. Monday through Friday; 9 a.m. to 4 p.m. Saturday. Phone: 410-502-5735; FAX: 410-502-5734
Weinberg Outpatient Pharmacy Kimmel Cancer Center, 9 a.m. to 7 p.m. Monday through Friday; 10 a.m. to 6 p.m. Saturday and Sunday. Phone: 410-955-5747; FAX: 410-502-1511
Patient Library Carnegie 173, 8 a.m. to 4:30 p.m. Monday through Friday. Personal computer and Internet access available 8 a.m. to 4:15.
Family Resource Center and Children’s Library Children’s Center 301, 10:30 a.m. to 6:30 p.m. Monday through Friday; Noon to 5 p.m. Saturday. Medical and health care information for patients and families, children’s books, magazines and videotapes; 410-955-6442
Important Phone Numbers forThe Johns Hopkins Medical Campus
Please note that when dialing from a Johns Hopkins campus phone, the last five digits are all that is necessary. (For example, if you want to reach 410-955-5000, dial only 5-5000).
For calls outside the Baltimore area 410-847-3582
Billing Coordinator 410-955-8288
International Patient Services Within the US 410-955-8032